Account manager

ACCOUNT MANAGER | HYBRID LISBON PORTUGAL

Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further.

Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous long-awaited bucket list trip or that overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it.

We’re hiring right now for a Account Manager! Search for #LifeatTravelport on LinkedIn and hear from our amazing team.

How you’ll make an impact:

This is a commercial role responsible for the retention and growth of the largest regional account in the region. The Account Manager will play a key role in managing customer renewals and providing ongoing support, ensuring long-term client satisfaction and business continuity.

Your role in action:

• Primary Agency Sales point-of-contact for the account and represents the organization to the customer and the customer to the organization.
• Develop retention and growth strategies for accounts within the portfolio proactively promoting and selling Travelport products and increase MIDT share and revenue.
• Directly responsible for the long-term customer relationship, specifically managing re-negotiation of contracts.
• Strong collaboration and matrix/dotted line team with other critical Travelport resources including but not limited to, Customer Support Managers, Search Optimization, Project Management, Solution Consultants, Solution Developers and API support resource.
• Ensure Travelport support resources are optimized to deliver the best customer experience.
• Build senior relationships throughout the customers organization and play a strategic role in growing their businesses.
• Builds and nurtures business relationships with key decision makers.
• Adopts a pro-active stance in account management, looks for new business opportunities within existing accounts and ways of overcoming competitive threats whilst maintaining Travelport profitability.
• Maintains good relationships with all key individuals within a specified number of accounts and/or within a geographically defined territory.
• Responsible for mapping customer requirements for Travelport’s products and services to grow the business.
• Develops strategies and orchestrates company resources to maximize sales volume and profit goals within assigned account/territory and accordingly builds and maintains an appropriate sales plan.
• Responsible for account penetration and sales growth and manages and maintains active CRM pipeline for their account portfolio.
• Maintains complete and up to date account plans as necessary, achieving buy-in for plans with the customer.
• Build key stakeholder relationships internally at Travelport to ensure wider delivery of customer requirements.

Could this be you?

Experience working with Travel Agencies, OTAs, TMCs, Airlines, GDS providers, or Travel Technology companies is highly desirable

Strong understanding of the travel distribution ecosystem, including GDS platforms, airline distribution, booking workflows, and travel technology solutions.

Knowledge of API-based travel solutions, integrations, and NDC (New Distribution Capability) is highly desirable, with the ability to engage customers on modern travel retailing and distribution strategies.

Strong commercial understanding of the Travelport business model, travel distribution landscape, core drivers, and technology requirements.

Must possess an overriding desire to understand, agree and meet customer needs and exceed their expectations, constantly striving to achieve customer satisfaction.

Ability to assess/analyze situations, grasp complexities and identify issues, applying sound judgement.

Discover why our teams love working here:

We believe all employees contribute to the success of the company and should be able to share in that success, which is why all jobs are eligible to participate in our bonus program with any payouts being subject to individual and company performance.

Your journey at Travelport starts here.

Our application process is quick, easy, and hassle-free — apply in just a few minutes!

We are an equal opportunities employer and will consider all qualified applicants purely on their skills and abilities. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if needed.