German-Speaking Customer Expert for Booking.com - Work In Greece
Efetivo
Mercier Consultancy Group
Mercier Consultancy Group is looking for a German-Speaking Customer Expert to join our team supporting Booking.com operations based in Greece. This role provides the opportunity to deliver excellent customer service to German-speaking customers within a dynamic and international work environment. If you have a passion for customer support and want to contribute to the success of a leading online travel platform, this position is for you.
Key Responsibilities
- Provide high-quality customer service in German through phone, email, and chat channels to Booking.com users.
- Assist customers with booking inquiries, modifications, cancellations, and problem resolution.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Work collaboratively with internal teams to resolve customer issues effectively.
- Keep up-to-date on Booking.com products, policies, and travel industry developments.
Requirements
- Fluency in German (spoken and written) is required; English proficiency is an advantage.
- Prior experience in customer service, preferably in travel or online booking platforms, is beneficial.
- Strong communication and problem-solving skills with a customer-focused approach.
- Ability to work efficiently in a fast-paced, high-volume environment.
- Familiarity with CRM software and digital communication tools preferred.
- Excellent organizational skills and capacity to work well within a team.
Benefits
- Competitive Monthly Salary
- Fully Paid Relocation Package
- Monthly Performance Bonus
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...
Vaga publicada 15 dias atrás
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