Advertising Platform Customer Support Representative
€938 por mêsCross Border Talents
Advertising Platform Customer Support Representative
Location: Porto, Portugal
Language: English
Work model: Onsite
Experience or Interest in AI
Provide customer support for advertising-related issues, including ad accounts, payments, access, and platform functionality.
Troubleshoot issues with ad creation, publication, delivery, billing, and account performance.
Assist users with advertising policies, account requirements, and platform guidelines.
Guide customers through platform features and processes.
Resolve inquiries via phone, email, and chat while maintaining high service quality.
Document and escalate complex cases to specialized teams when required
Drive customer satisfaction through efficient case management and first-contact resolution.
Base Salary €938.00
Total Package €1 248.33 inclusive (Holiday allowance €78.17, Christmas allowance €78.17, Meal allowance € 154.00 (€7 per day)
Variable up to €200.00
Required: EU Passport OR Portuguese residency permit
Vaga publicada Um mês atrás
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