SERVICE DESK MONITORING/ANALYST - DUTCH SPEAKER (M/F/D)
HAYS
Descrição da Função
Your new role:
• Provide first-line support and attempt to resolve incidents at the first point of contact
• Respond to customer inquiries, clarify issues, and collect relevant information for resolution
• Use knowledge bases, standard procedures, and troubleshooting techniques to diagnose problems
• Deliver information, advice, and assistance regarding services and service catalog offerings
• Investigate, diagnose, and resolve incidents within defined SLAs and priorities
• Contribute to problem management by identifying recurring issues and root causes
• Ensure clear communication with users throughout the incident lifecycle
What You Need to Succeed:
• 1–2 years of experience in the IT industry
• Basic knowledge of ITIL processes and ticketing systems
• Strong communication skills with the ability to explain technical issues clearly
• Customer-oriented mindset and problem-solving skills
• Fluent Dutch and English (mandatory)
Nice-to-Have Skills:
• Knowledge of Windows Server environments (2012R2 / 2016 / 2019 / 2022)
• Basic understanding of SQL
• Familiarity with security concepts
• Experience working with structured processes and quality-driven environments
• Proactive attitude and ability to work independently • Knowledge of DICOM, HL7, IHE or radiology workflows
• Additional languages (e.g. Portuguese)
What the company can offer you:
• Participation in high-impact projects with leading clients.
• Access to our exclusive network of opportunities, featuring projects with Hays partner companies.
• Integration into the Hays IT Contracting Hub, providing visibility across a wide range of technological challenges.
• Continuous support from a dedicated consultant, from the start of the project through future career transitions.
• Guidance for professional development, with a strong focus on improving your skills and expertise.
• Additional benefits tailored to your journey as a contracting professional.
Next step:
In case you are interested in this opportunity, click on "Apply Now" to send us your updated CV. If this is not what you are looking for, please, contact us to talk about other career opportunities in a classified mode.
Contacto
Clique aqui para responder a este anúncio.
- ...problems • Deliver information, advice, and assistance regarding services and service catalog offerings • Investigate, diagnose, and... ...-oriented mindset and problem-solving skills • Fluent Dutch and English (mandatory) Nice-to-Have Skills: • Knowledge of...
- ...operating within a regulated services environment, where technology... ...stability. Your new role As a Service Desk Specialist, you will act as a... ...to specialised teams. Monitor incidents through to resolution... ...experience and career goals, we’d love to hear from you. Apply now...
€975 a €1,200 por mês
...Help Desk Analyst – Dutch Speaking Location: Portugal Overview of the Opportunity: As our global organization continues... ...mature, we are looking to onboard professional Dutch speakers for the Customer Service Representative vacancy at our facility in Portugal....- ...Required Qualifications Native or near-native fluency in Dutch (spoken and written) Good command of English for internal communication Previous experience in customer service, contact center, or client-facing roles is preferred Strong problem-solving...
- ...you're looking for a place to grow, make an impact, and work with people who care, we'd love to meet you! ABOUT THE ROLE We are looking for a Taxonomy Analyst with Dutch fluency to review, annotate, and classify high-volume job and resume datasets according...
- Técnico de Service Desk (M/F/D)]] A Triangle Talent Portugal encontra-se a recrutar Técnico de Service Desk (M/F/D) para um prestigiado projeto na área das Tecnologias de Informação, em Lisboa. Procuramos profissionais com experiência em suporte técnico, forte sentido...
€15,000 por año
A Noesis procura o seguinte perfil: Principais Tarefas e Responsabilidades: * Registo e tratamento de incidências através de telefone ou via comunicação escrita (email ou outro); * Despiste e acompanhamento da resolução de avarias; * Contacto com os técnicos de 1ª intervenção...Noesis
Lisboa11 dias atrás- ...organization operating within the financial services industry, offering a stable and... ...and external stakeholders. This IT Service Desk role focuses on providing support for O365... ...maintenance of IT systems and applications. Monitor and manage IT service requests, ensuring...
- ...Systems Administrator / Service Desk Engineer There's no secret to become number-one, it takes willingness to improve and determination to pursue it. At GRiT®, it’s all about the journey getting there. We trust talent and intelligence are important, yet passion and...
GRiT Solutions
Lisboa2 dias atrás - Service Desk (M/F) - Carnaxide ]] A Triangle Solutions, empresa multinacional especialista em Gestão de Recursos Humanos, encontra-se a recrutar Service Desk para Carnaxide: Responsabilidades: • Fornecer suporte técnico presencial, telefone, email ou chat para...
€2,000 por mês
...organization working as a Video Content Analyst. Do you want to learn more about social media... ...in this role: A native level of Dutch and a good level of English Keeping up... ...one of the world's leading professional services company operating in the technological and...- ...in Office and Windows support Experience with software and hardware troubleshooting Previous experience in similar role as Service Desk Experience in telephone support Knowledge of Operating Systems Remote access for troubleshooting end users Aptitude...
- ...global company as a Quality Analyst for one of the world’s most popular... ...: You will be in charge of monitoring, analyzing trends, giving... ...and reviewing the quality of service given to the client... ...permit for Portugal You speak Dutch on a native level and English...
- ...Hybrid) PROFILE: Academic qualifications at the 12th grade (high school) level; Minimum of 3 years’ experience in managing Service Desk teams; Advanced knowledge of ITSM tools, with a focus on ServiceNow; Experience in service control and quality metrics...
Rumos
Lisboa2 meses atrás €15,000 a €25,000 por año
A Noesis procura o seguinte perfil para integração numa equipa de IT Service Desk que presta suporte a uma organização industrial alemã, atuando como ponto de contacto único (SPOC) para os utilizadores. Principais Tarefas e Responsabilidades: * Atender e resolver incidentes...Noesis
LisboaUm mês atrás- ...responsibilities and impact working as a Quality Analyst: Working closely with other... ...this role: ~ You have a native level of Dutch or Flemish and a B2/C1 level of English... ...of relevant work experience in a Shared Service Center or comparable environment ~ Preferably...
- ...office work? Our client is looking for a Dutch speaker for Legal Online Operations. The main... ...supports removal of content on a search engine service that may violate the online law governed... ...and impact working as a Legal Online Analyst will be: Review and process incoming...
€950 por mês
...responsibilities and impact as a customer service agent will be: Provide optimal advice... ...this role: You have a native-level of Dutch and a good English level (at least B2)... ...check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV...€1,040 por mês
...recognized as the Best Sales and Customer Service Solutions provider in the world and they... ...pro-active and a team player You speak Dutch on a native-level You have a good... ...check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV...- ...melhores empresas para trabalhar em Portugal, pelo 5º ano consecutivo. Neste momento, estamos a reforçar a nossa equipa com um/a Service Desk, para alocar ao nosso cliente. O que vais fazer: - Suporte remoto ao utilizador; - Troubleshooting e resolução de...
Konica Minolta Portugal
Lisboa2 meses atrás €1,040 por mês
...responsibilities and impact as a Customer Service agent will be: Supporting customers... ...join them! You have a native level of Dutch and are fluent in English You are looking... ...check our other opportunities for Dutch speakers in Spain or Portugal, or send us your...- Estamos a selecionar consultores de suporte técnico de Atendimento Service Desk (Clientes Corporate). Principais Tarefas : ~ Resolução de problemas informáticos e o encaminhamento dos mesmos para as equipas especializadas. Perfil : Habilitações literárias...
€11,000 a €19,000 por año
...and impact as an International Customer Service Agent: Your mission is to support clients... ...in the role: A native level of Dutch and at least a B2 level of English Knowledge... ...check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV...€1,040 por mês
...responsibilities and impact as a customer service agent will be: Respond to inbound... ...succeed in this role: A native level of Dutch and at least a B2 level of English Knowledge... ...check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV...€100 a €150 por dia
...peripherals at corporate locations. The role involves resolving incidents, supporting connectivity, performing hardware/software services, and ensuring SLAs are met. Job Type: Only 2 days in Week , Onsite Schedule: 8-hour shift Contract: B2B Tenure: 1-year...ADVANCE GLOBAL IT SUPPORT
Lisboa2 meses atrás- Your New Role Contract Drafting & Management - Reviewing client framework agreements and preparing tailored contract templates; managing the full contract workflow in the internal system; Contract Administration - Sending out contracts and agreements daily, ensuring precision...
- ...Administrative Assistant – Dutch Speaker ~(***) ***-**** ~Lisbon, Portugal ~Full time View favourites Description About Us... ...insurance solutions, ensuring consistency, compliance, and seamless service across borders. You will work on real client projects,...
- ...We are looking for an Integrations Analyst to join our Supply Chain IT team. In this... ...development teams, and internal stakeholders Monitor and support existing integrations,... ...confidential mental and physical health support services for a wide range of personal and work-...
- ..., and digital transformation services. With a strong international... ...Your New Role As a Data Analyst, you will play a key role in... ...dashboards, reports, and performance monitoring solutions. Ensure the... ...enhance customer experiences. Monitor key performance indicators...
- ...We are looking for a Senior Product Analyst (m/f/d) to join our team at SIXT. In this role... ...inspiring talks with internal and external speakers make our Lisbon hubs more than just an... ...Perks Get exclusive rates on all SIXT services, with special discounts extended to your...
Deseja receber mais vagas?
Assine e receba vagas semelhantes a SERVICE DESK MONITORING/ANALYST - DUTCH SPEAKER (M/F/D). Seja o primeiro a se candidatar!
