Credit & Collections

Palex Portugal, a leading company in the management and distribution of innovative hospital and research solutions, is recruiting for Credit & Collections .

Main Responsibilities:

• Managing the portfolio of customers in arrears, making telephone contacts, e-mails and correspondence to collect overdue amounts.
• Negotiating payment agreements with clients, respecting the company's credit policy.
• Monitoring collection deadlines and taking preventative action to avoid delays.
• Updating and maintaining records of collections and contacts made in the ERP system.
• Supporting credit analysis for new clients and credit reassessment for existing clients.
• Issue reports on accounts receivable, defaults and collection performance.
• Working in collaboration with the commercial department to resolve disputes and clarify pending issues with clients.
• Submit legal collection processes when necessary, in liaison with the legal department.

Requirements:

• Degree in Accounting, Management, Finance or a similar area.
• At least 3 years' experience in the area of credit collection.
• Solid knowledge of Excel and ERP systems (e.g. SAP, Primavera, PHC).
• Strong communication, negotiation and resilience skills.
• Organisation, attention to detail and results orientation.
• Knowledge of English and Spanish is valued.

Performance indicators (KPIs):

• Average collection period (DSO).
• Recovery percentage of overdue loans.
• Default level.
• Customer satisfaction (dispute resolution).
• Efficiency in meeting monthly collection targets.

What we offer:

• Integration into an expanding multinational company;
• Collaborative and dynamic working environment;
• Opportunities for skills development and ongoing training;
• Basic salary + Meal allowance + Variable bonus according to performance;
• Social benefits in force in the company: Health Insurance, Life Insurance, among others.