Arabic Customer Support

We are looking for Arabic native speakers or fluent (C2) with a good command in English (B2) to work as a Customer Support Specialist in call center environment in Lisbon, Portugal:

• Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned).
• Ability to adapt the brand's voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, ecommerce reviews) channels.
• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests, document relevant case information.

Requirements

• Native or Proficient Arabic (C1 - C2) and fluent English (minimum level B2) .
• Excellent communication skills coupled with empathy and team spirit.
• Previous experience in Customer Service or a tourism/travel representative is a plus.
• For non-EU residents, it is mandatory to have a valid work permit.

Benefits

• Opportunity to professionally grow in the project
• Competitive wages (14 monthly payments per year)
• Performance bonus
• Meal Allowance
• Health insurance with a dental plan (after 6 months contract)
• Relocation package - shared accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket.
• Opportunity to participate in numerous activities such as our parade opening, annual awards, get together and much more.

• Work with a diverse environment with people from over 15 nationalities
• Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
• We promote inter-company mobility to work at any of our sites around the world.
• New and modern offices located in Lisbon.