Dutch-speaking Customer Service Specialist (Search - Lisbon, Portugal (Ref 2)

1406EUR month (x12) base — plus Accommodation Provided, Flights Covered, Private Health Cover. Dutch-speaking Customer Service Specialist (Search Engine) in Lisbon, Portugal.

What you'll actually take home

1406EUR month (x12) base

We put the figure in the advert on purpose. If it doesn't work for you, you should know that now rather than after three interviews.

The perks, in full

• Accommodation Provided
• Flights Covered
• Private Health Cover
• Meal Allowance

Everything else in the package

You also get competitive base salary and benefits, fantastic relocation package to one of Europe’s most prestigious and “in” cities, private health insurance, enrich your CV by working for a major worldwide brand Multicultural Team, and modern office in an excellent location in Lisbon.

The job itself

CloserHire supports a leading BPO player in the industry in their pursuit to increase their Dutch-speaking Customer Service Team for the world’s largest search engine. As a Customer Support Specialist for a well-known client, you will handle customer inquiries related to product features, technical issues, and other questions. Deliver high levels of customer service and resolve requests regarding e-commerce, software, hardware, and wireless connectivity issues.

Day to day that means respond to customer requests via phone, email, chat, social media, and messaging channels. Provide pre-sales, general inquiries, and technical support. Maintain a consistent brand voice in both private and public interactions. Escalate issues to higher support tiers as needed. Collaborate with technicians to resolve help tickets. Manage an individual ticket queue and follow management direction. Review and provide feedback on help content.

What you need to bring

• English skills (B2) Based in Lisbon or willing to relocate previous CS / BPO experience is an advantage good PC skills fast decision-maker, with positive outlook be available to work flexible hours and days
• C1 level of Dutch Good

Moving there

To get you on the ground: accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside, portugal - only available if candidates are coming directly from a competitor. Reimbursement of flight ticket on the 6th month of work, up to 400EUR. Health, insurance since day 1 for small amount, free after 6 months, notes: Monday to Friday – 08:00AM to 08:00 PM (Rotational) Saturday and Sunday – 08:00 AM to 05:00 PM Days Off: 2 Days, and rotational" our client.

Life in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

Next steps

• Send us your CV and we will come back to you either way
• A relaxed 30-minute conversation to check the role genuinely fits
• The company's own interview stage
• Offer and contract — we stay involved through paperwork and arrival

Around five weeks from applying to your first day on the ground.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.