Group Oracle Cloud ERP CoE Senior Specialist

Verisure is seeking an experienced, talented, innovative, hands-on and passionate Group Oracle Cloud ERP CoE Senior Specialist with the capacity to play a managerial role in our development of a Group ERP Center of Excellence Team , with colleagues in Madrid & Lisbon. The role will report to the Group ERP GPO and will be based in Madrid or Lisbon . Extensive internal and external training will be provided to ensure optimal employee development.

This is a unique opportunity to be part of a transformational growth story, to be a key role in the development of our Group ERP Center of Excellence, and be part of a growing, ambitious high-performing company that is the market leader in Europe and a very important player in LATAM.

The Group ERP CoE organization is evolving from a decentralized to a centralized driven model to become more strategic, with higher value and higher impact ROI projects.

The company’s success depends on its people and it invests in them every day. Working with Verisure is being part of an industry leading world-class company that has a strong entrepreneurial spirit.

Strategic context and value proposition

Over the past years, Verisure has experienced an exceptional and resilient financial performance with a very long track record of double-digit growth - thanks to continuous drive for Innovation, our very sophisticated Go-To-Market approach and replicable business model for expansion into new countries. Our strong and visionary Management Team is now supporting the business’ next phase of growth with a robust business plan for value creation.

On the back of the extraordinary growth we have enjoyed in the past years, we aim to strengthen and further develop our Group ERP Center of Excellence function including a strategic decision to centralise the function in Lisbon.

Responsibilities will include, among others:

• Coordination and leadership of support and maintenance activities (incident management, service request management), SLA implementation and helpdesk management related to the support model Process
• Responsible for implementation of a CoE structure evolution, enabling the transition of CoE support model to an “in house” structure with Verisure internal resources. Constantly growing team until last market go-live in end 2024
• Act as PMO for multiple small, medium and large projects after go-live in markets, incl rollout of IFRS 16 module for all our 18 markets in corporation with Lisbon based Group accounting function
• Provide in-depth Oracle ERP cloud solution functional knowledge to support changes, upgrades and releases. Including lead and coordination on functional training, validation and user support
• To review and evaluate the new features included in Oracle Service Packs (quarterly updates) for further business process evolution and continuous improvement
• To possess a deep functional understanding of the implemented cloud solution within the business and their pillar specialism (Procurement and Suppy & Demand Planning)
• To elaborate strategy for training and to deploy training waves to company stakeholders, validators and end users (refresh training cycles on existing functionalities, new functionalities, etc.)

Candidate profile

Experiences and Qualifications

We see this role as critical for the achievement of Verisure’s growth and organizational transformation goals as Group ERP Center of Excellence Team aims for centralization and standardisation.

As a result, we are looking for a self-starter and high potential / top performer individual who will combine deep Oracle Fusion Cloud knowledge with a proactive business mindset focused on driving value to the business.

• +4 years relevant experience, as part of an international team in a large organization
• Extensive experience in SCM & Procurement transactional processes, specifically Oracle technology, with proven experience in managing teams in support/maintenance activities during implementation programs
• In terms of functional expertise, the candidate should have strong, hands-on experience with Oracle ERP Cloud, specifically in the Self Service Procurement and Procurement modules. Experience with Supply & Demand Planning modules is highly desirable
• Strong supply chain and procurement process and operation knowledge and deep understanding of Oracle system architecture and emerging capabilities
• Experience in managing teams in ERP support model through change with and ability to influence at all levels with a customer service mindset
• Experience coordinating people, and working in project management
• Familiarity with compliance and governance controls
• High education degree in Business / IT / Engineering
• Fluent in written and spoken English. Spanish/Portuguese desirable

Competencies

• Results oriented, and ability to establish priorities and meeting deadlines.
• Leadership, and ability to influence processes and stakeholders.
• Teamwork, with other leaders of the system, as stakeholders around the process.

Strong fit with our Company DNA

• Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly

• Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline
• Always Innovating: We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers and we learn continuously
• Winning as a Team: Our people know that by leveraging one another’s strengths, investing in and developing our team’s capability and by collaborating well, we will win
• With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always

The Company

We Are People Who Protect People

We are the leading provider of professionally monitored alarms for residential households and small businesses in Europe.

Peace of mind for families and small businesses

We believe it is a human right to feel safe and secure. We now protect more than 4 million families and small businesses. Our service includes 24/7 monitoring, expert verification and response, customer care, service and maintenance services, and professional technical support. As well as protecting against intrusion, we protect against fire, attack, theft, life-threatening emergencies and other hazards. Verisure people are dedicated and committed and provide what we believe is the best customer service in the industry.

Leading across a broad footprint

We are the leading provider of residential and small business monitored alarms in Europe. We operate in 16 countries across Europe and Latin America. Our business is driven by organic growth, based on our differentiated business model. We attract high quality customers. We work hard to ensure that our customers are happy. This contributes to an industry leading level of attrition and a long customer lifetime.

A technology-enabled human services company

Our 25,000 team-mates are the foundation of our company. Our business model combines technology and human expertise to protect people. We are a human services company. More than 80% of our colleagues interact with customers every day. This connection provides the insight that inspires our innovation. These insights are a source of advantage. We leverage these insights with the significant investment we make into product and service innovation. The close customer contact also fuels the pride which drives engagement.

30 years of experience – and many more to come

We have been protecting what matters most since 1988. Over that time, we have expanded beyond our roots in the Nordics and Spain. We now serve most of Europe and have also established a strong presence in Latin America. In 2017, to evolve our operating model, strategic innovation, operational excellence and access to talent, we opened our new Group headquarters in Geneva, Switzerland. In 2019, we formed a strategic partnership with Arlo, a world leader in connected cameras. Verisure acquired all rights to Arlo’s European business. This allows us to offer connected camera services in Europe as a complement to our professionally monitored security service. It also allows us to access new go-to-market opportunities in retail and e-commerce.

At Verisure, we are committed to fostering a diverse and inclusive workplace, recognising that diversity of thought and background only makes our teams stronger and more innovative. We reject all forms of discrimination and bias, and we believe in access to opportunities for everyone, regardless of gender, age, disability status, race, sexual orientation, or any other status.