Cross Border Talents is recruiting a German Speaker for a Customer Advisor position for a Tourism Insurance Company to WORK FROM HOME in Portugal!

Your new role will be...

Process insurance policy administration or cancellation requests.
Re-issue policy documentation where required.
Identify, investigate, and escalate complex issues appropriately, by prioritizing urgent and sensitive matters.
Manage complex complaints professionally and timely.
Mediate between hosts & guests for reservation concerns - such as of alterations, cancellations, and resolution center requests - and be able to decide on the best possible outcome for all parties involved.
Demonstrate ownership of user issues, concerns and queries until resolution or escalation.
Process responsible losses to provide the best resolution/support to the user while compiling standard workflows.
Recognize product and process issues that impact our community and submit reports and feedback.
Maintain accuracy and security of customer information on client's systems.

Requirements to join the team:

Fluency in German C1/C2 Level + English B2 Level (mandatory)
Previous experience in customer Support (mandatory)
Already living in Portugal's mainland (mandatory)
Have EU citizenship, a Portuguese residence card or a Manifestation of interest issued by SEF (mandatory)
High school diploma -minimum (mandatory)
Good mediation skills
An assertive person with good interpersonal skills, both written and on the phone
Ability to adapt, contribute and succeed in a rapidly changing, fast-paced early-stage company environment.
Dynamic, presentable, empathetic and teamwork skills;

Don't miss these offers:

Base Salary
Performance bonus
Complexity bonus
Transport Bonus
Meal allowance in meal card 7.23€ per day (not taxed)
Contract: CDD 6 months contract
Training compensation
Private Health Insurance after 6 months
Schedule: Monday to Sunday
- Early shift: 08:00 to 17:00 and Late shift: 13:00 to 22:00
Days Off: 2 Days Rotational (40h/week; 8h/day; 5 days/week)

Only candidates with the mandatory requirements will be considered!

German Customer Advisor (Remote in Portugal)